Terms of Service

1. Acceptance of Terms

By accessing and using the EcuaPass website (https://ecuapass.com) and our services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Description of Services

EcuaPass provides visa consulting and assistance services for individuals seeking to obtain visas and residency in Ecuador. Our services include, but are not limited to:

• Visa consultation and eligibility assessment
• Document preparation and review
• Application submission assistance
• Translation and apostille coordination
• Guidance through the Ecuadorian immigration process
• Educational content about Ecuador visas and immigration

3. No Guarantee of Visa Approval

IMPORTANT: While we strive to provide excellent service and have a high success rate, we cannot and do not guarantee visa approval. The final decision regarding visa applications rests solely with the Ecuadorian government and immigration authorities.

We are not affiliated with, endorsed by, or officially connected to the Ecuadorian government or any government agency. We are an independent consulting service.

4. Client Responsibilities

As a client, you agree to:

• Provide accurate, complete, and truthful information in all communications and documents
• Respond promptly to requests for additional information or documentation
• Meet all eligibility requirements for your chosen visa type
• Pay all fees and government charges in a timely manner
• Comply with all Ecuadorian immigration laws and regulations
• Inform us immediately of any changes to your circumstances that may affect your application

5. Fees and Payment

Our service fees are separate from government fees, translation costs, apostille fees, and other third-party charges. All fees will be clearly communicated before you engage our services.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, videos, and software, is the property of EcuaPass and protected by copyright laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

7. Disclaimer of Warranties

Our services and website are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that services will be uninterrupted or error-free
• Warranties regarding the accuracy or completeness of content
• Warranties regarding visa approval or processing times

8. Limitation of Liability

To the fullest extent permitted by law, EcuaPass shall not be liable for:

• Visa denials or delays by Ecuadorian authorities
• Changes in immigration law or policy
• Lost opportunities, travel expenses, or consequential damages
• Errors or omissions in client-provided information
• Actions of third-party service providers

Our total liability shall not exceed the amount of fees paid for our services.

9. Confidentiality

We maintain strict confidentiality of client information in accordance with our Privacy Policy. We will not disclose your personal information except as necessary to provide services, comply with legal obligations, or with your explicit consent.

10. Communication

By using our services, you consent to receive communications from us via email, phone, WhatsApp, or other means regarding your visa application and related services. You may opt out of marketing communications at any time.

11. User Conduct

You agree not to use our website or services to:

• Violate any laws or regulations
• Provide false or fraudulent information
• Infringe on intellectual property rights
• Transmit viruses, malware, or harmful code
• Harass, abuse, or harm others
• Attempt to gain unauthorized access to our systems

12. Third-Party Services

We may coordinate with third-party service providers (translators, apostille services, etc.) on your behalf. We are not responsible for the quality, timeliness, or accuracy of third-party services. Separate terms and fees may apply.

13. Modification of Services

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without notice. We may also update these Terms of Service periodically. Continued use of our services after changes constitutes acceptance of the new terms.

14. Termination

We reserve the right to terminate or suspend your access to our services at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

15. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of Ecuador. Any disputes arising from these Terms or our services shall be resolved through:

1. Good faith negotiation between the parties
2. Mediation, if negotiation fails
3. Arbitration or litigation in Cuenca, Ecuador, if mediation fails

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and EcuaPass regarding our services.

18. Contact Information

For questions about these Terms of Service, please contact us: